Half an hour or less


Storytelling is all about engaging an audience by applying narrative techniques, it involves bidirectional communication between a storyteller and the listeners aiming to reach them emotionally.


Storyboarding is a technique that visually depicts a user’s interaction with your product.


A Persona represents a fictional character that represents a type of customer or user. The fictional character or persona is created from the synthesis of research data on actual users/customers, generalising on a specific type of user/customer. This method is based on research and is intended to assist in understanding the consumers’ needs, behaviours, experiences, and goals.

Fishbone Diagram

A fishbone diagram is a visual tool used to identify the root causes of a problem. The method is a more structured approach to other root cause identification tools such as 5 Whys. The problem or the effect is displayed on the head of the fish and the possible causes are listed along the smaller bones of the fish under various categories.

Mind Mapping Techniques

The Mind Mapping Method takes its name from the activity itself: participants are expected to write down components that belong to an idea or a theme, structure them in a map, and use it as a starting point to think creatively and come up with new and combined ideas.

Experiential Learning

Experiential Learning can be defined as “learning by doing” as it blends learning with experience, and therefore covers a very broad knowledge development process.