Analysis & problem definition

Contextual Inquiry

Analysis & problem definition, Between one and two hours, Collaborative team setting, Group, On-line Classroom activity, Practice-based, Up to 15 / By ticon_team

Contextual Inquiry is a interview method to uncover who users really are and how they work on a day-to-day basis. This creates a empirical basis for the later design.

Trivia Quiz

25+, Analysis & problem definition, Assessment & evaluation, Collaborative team setting, Design & Prototyping, Group, Half an hour or less, Ideation & Conceptual design, On-line Classroom activity, Practice-based / By ticon_team

A Trivia Quiz can work as a fun ice breaker or “mind freer” as well as an engaging assessment tool of the students learning progress.

6 Thinking Hats

15-25, 25+, Amount of people, Analysis & problem definition, Between one and two hours, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Ideation & Conceptual design, Type of activity, Type of class, Undetermined, Up to 15 / By ticon_team

Six Thinking Hats, a teaching model promoting critical and creative thinking, is used for exploring different perspectives towards a complex situation or challenge.

Storytelling

15-25, Amount of people, Analysis & problem definition, Between half an hour and one hour, Between one and two hours, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Half an hour or less, Ideation & Conceptual design, Individual, On-line Classroom activity, Practice-based, Theory-based, Type of activity, Type of class, Up to 15 / By ticon_team

Storytelling is all about engaging an audience by applying narrative techniques, it involves bidirectional communication between a storyteller and the listeners aiming to reach them emotionally.

World / Knowledge Café

15-25, 25+, Amount of people, Analysis & problem definition, Between one and two hours, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Ideation & Conceptual design, More than 2 hours, Type of activity, Type of class, Undetermined, Up to 15 / By ticon_team

Also known as “World Café” or “Knowledge Café” is a structured conversational process to share knowledge between smaller groups of people that are discussing a topic.

Scamper

Amount of people, Analysis & problem definition, Between one and two hours, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Ideation & Conceptual design, On-line Classroom activity, Practice-based, Type of activity, Type of class, Up to 15 / By ticon_team

SCAMPER is considered one of the easiest, most direct brainstorming methods. The simple technique is based on the idea that what’s new is actually based on something that already exists.

KANO Analysis

Amount of people, Analysis & problem definition, Assessment & evaluation, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Individual, More than 2 hours, On-line Classroom activity, Practice-based, Self-work by students, Type of activity, Type of class, Up to 15 / By ticon_team

The Kano Analysis model (pronounced “Kah-no”) is an analysis tool used to explore and measure the customer’s emotional responses to the product’s features. The tool allows for prioritising features and creating product roadmaps based on the likelihood of customer satisfaction.

Day in the life

Amount of people, Analysis & problem definition, Assessment & evaluation, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Ideation & Conceptual design, Individual, More than 2 hours, On-line Classroom activity, Practice-based, Self-work by students, Type of activity, Type of class, Up to 15 / By ticon_team

A “Day in the life” is used to elicit the interaction points of a user and the solution in the context of their daily life. The method helps gain insight into the needs, behaviour and goals of the user.

Personas

Amount of people, Analysis & problem definition, Between half an hour and one hour, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Half an hour or less, Ideation & Conceptual design, On-line Classroom activity, Type of activity, Type of class, Undetermined, Up to 15 / By ticon_team

A Persona represents a fictional character that represents a type of customer or user. The fictional character or persona is created from the synthesis of research data on actual users/customers, generalising on a specific type of user/customer. This method is based on research and is intended to assist in understanding the consumers’ needs, behaviours, experiences, and goals.

Journey Map

Amount of people, Analysis & problem definition, Between one and two hours, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Individual, More than 2 hours, On-line Classroom activity, Practice-based, Self-work by students, Theory-based, Type of activity, Type of class, Up to 15 / By ticon_team

Journey maps combine storytelling and visualisation, allowing the individual/teams to understand and address the customer’s needs. Storytelling and visualisation are essential aspects of a journey map as they are effective in conveying the information in a concise, impactful and memorable way. A journey map creates a shared vision which is critical and is the main aim of creating a journey map.