Journey maps combine storytelling and visualisation, allowing the individual/teams to understand and address the customer’s needs. Storytelling and visualisation are essential aspects of a journey map as they are effective in conveying the information in a concise, impactful and memorable way. A journey map creates a shared vision which is critical and is the main aim of creating a journey map.
A fishbone diagram is a visual tool used to identify the root causes of a problem. The method is a more structured approach to other root cause identification tools such as 5 Whys. The problem or the effect is displayed on the head of the fish and the possible causes are listed along the smaller bones of the fish under various categories.
This technique works as a more structured version of brainstorming, as participants create a “morphological box”.
The ABC Method is good for connecting the old and new information and is a great way to help a group to get to know each other while having fun.
SWOT Analysis Technique enables participants/engineers to assess the internal and external factors effectively.
The Mind Mapping Method takes its name from the activity itself: participants are expected to write down components that belong to an idea or a theme, structure them in a map, and use it as a starting point to think creatively and come up with new and combined ideas.
The flashing Lights Technique is used to reveal the current mood and ideas of the participants in a group.
Experiential Learning can be defined as “learning by doing” as it blends learning with experience, and therefore covers a very broad knowledge development process.
In the expert panel, experts selected specifically for the panel share useful information based on their experience and can evaluate an idea from an objective point of view.